Refund policy

Return and Refund Policy

Last updated: July 2026

This Return and Refund Policy applies to purchases made through whoopband.store. Please review it carefully before placing an order.

1. Returns of Unopened Products

You may request a return within 30 calendar days after your order is delivered.

To qualify for a return, the product must:

Be unused, unworn and unopened in its original packaging;
Include all original labels, seals, accessories and packaging;
Be in the same condition in which it was received;
Show no signs of wear, washing, odor, stains, damage or alteration;
Remain suitable for resale.

A receipt or other valid proof of purchase is required.

To request a return, contact us at info@whoopband.store before sending the product back. Please include:

Your order number;
The product you wish to return;
The reason for the return.

If your request is approved, we will send the authorized return address and return instructions to you by email.

Do not send a product to any address without prior authorization. Products returned without prior authorization may not be accepted.

Approval of a return request does not guarantee a refund. All returned products are subject to inspection after arrival.

2. Return Shipping Costs

For ordinary returns that are not related to a product defect, shipping damage, an incorrect product or another error on our part:

The customer is responsible for all return shipping costs;
Original shipping charges are non-refundable;
Expedited shipping charges and other delivery-related fees are non-refundable.

We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.

We are not responsible for returned products that are lost, delayed or damaged during return transit when the customer is responsible for return shipping.

If the return is caused by a confirmed manufacturing defect, shipping damage, an incorrect product or another error on our part, we will cover the reasonable return shipping cost.

3. Return Inspection and Refunds

After receiving the returned product, we will inspect it to determine whether it meets the eligibility requirements in this policy.

We will normally complete the inspection within three business days after receiving the return.

If the return is approved, we will issue the eligible refund to the original payment method promptly after approval.

For an ordinary return, the approved refund will include the eligible product purchase price and applicable taxes. The following costs will not be refunded:

Original shipping charges;
Expedited shipping charges;
Return shipping costs;
Any other delivery-related fees.

After we issue the refund, your bank, card issuer or payment service may require additional time to post the funds to your account. This additional processing time is outside our control.

If a return is rejected, we will contact you and explain the reason.

Products that have been opened, worn, washed, altered, damaged or otherwise made unsuitable for resale are not eligible for a change-of-mind refund.

4. Order Cancellations Before Shipment

For regular in-stock products, you may request cancellation within three hours after placing your order, provided that the order has not been shipped.

To request a cancellation, contact info@whoopband.store immediately and include your order number.

If the request is submitted within the three-hour cancellation period and the order has not been shipped, we will cancel the order and issue a full refund to the original payment method within three business days.

After the three-hour cancellation period, we cannot guarantee that an order can be changed or cancelled, even if a shipping confirmation has not yet been sent.

Once an order has shipped, it can no longer be cancelled. You may request a return after delivery if the product meets the eligibility requirements in this policy.

This cancellation limitation does not affect any cancellation or refund rights that apply when we are unable to ship the order within the promised timeframe.

5. Preorder Products

A preorder product is a product offered for purchase before production or fulfillment has been completed.

The applicable preorder period, production threshold, estimated production time and estimated shipping timeframe will be displayed on the relevant product page.

During the preorder period

You may request cancellation and a full refund at any time while the product remains within its stated preorder period and production has not begun.

To request a preorder cancellation, contact info@whoopband.store and include your order number.

Approved preorder cancellation refunds will be issued to the original payment method within three business days.

After production begins

Once production has begun, preorder products are made specifically in response to confirmed customer demand.

We do not accept change-of-mind cancellations, returns or refunds after production has started. Preorder products that have entered production are not covered by the ordinary 30-day return option for change-of-mind returns.

This restriction does not apply when:

The product has a confirmed manufacturing defect;
The product arrives damaged;
You receive an incorrect product;
The product materially differs from its published description;
We are unable to fulfill the order;
A refund or other remedy is required by applicable law.

If the expected production or shipping schedule changes materially, we will notify affected customers, provide an updated estimated shipping date and offer any cancellation or refund options required by applicable law.

6. Damaged, Defective or Incorrect Products

Please inspect your order promptly after delivery.

If your product arrives damaged, defective or incorrect, contact us at info@whoopband.store as soon as possible.

Please provide:

Your order number;
A description of the problem;
Clear photographs or videos showing the issue;
Photographs of the product packaging and shipping label, where relevant.

We may request additional information reasonably necessary to verify the issue.

After verifying the issue, we will provide an appropriate remedy. Depending on the circumstances and applicable law, the remedy may include:

Replacement;
Repair;
Partial refund;
Full refund.

When a return is caused by a confirmed manufacturing defect, shipping damage, an incorrect product or another error on our part:

We will cover the reasonable return shipping cost;
Original standard shipping charges will be included in a full refund where applicable;
The customer will not be charged for replacement delivery.

The following are generally not considered product defects:

Normal wear and tear;
Damage caused by misuse or an accident;
Damage caused by incorrect installation;
Damage caused by improper washing, cleaning or storage;
Damage caused by unauthorized alterations or repairs;
Ordering a version that is incompatible with the customer’s device when the compatibility information was displayed correctly;
Minor color differences caused by lighting, photography or screen settings, provided that the product materially matches its description.

7. Non-returnable Products

Unless a product is defective, damaged, incorrect or otherwise eligible for a remedy under applicable law, we do not accept returns for:

Products that have been opened, worn, washed or used;
Products without their original packaging, labels, seals, parts or accessories;
Products showing stains, odors, wear, damage or alterations;
Products made unsuitable for resale after delivery;
Products returned more than 30 calendar days after delivery;
Preorder products after production has begun;
Personalized or custom-made products;
Final-sale products clearly identified as non-returnable before purchase.

8. Refund Method

Approved refunds will be issued only to the original payment method used for the purchase.

We do not normally issue refunds through cash, gift cards, store credit or a different payment method unless required by law or expressly agreed by us.

Any difference caused by currency conversion, exchange-rate movement or fees charged independently by the customer’s bank, card issuer or payment provider is outside our control.

9. Shipping Delays

We aim to ship orders within the timeframe displayed at checkout or on the relevant product page.

If we are unable to ship within the promised timeframe, we will notify you of the delay, provide an updated estimated shipping date and offer any cancellation or refund options required by applicable law.

If you do not agree to a material shipping delay, you may be entitled to cancel the unshipped order and receive a full refund in accordance with applicable law.

10. Statutory Consumer Rights

This policy does not limit or exclude any consumer rights that cannot legally be waived.

If the consumer protection laws applicable to your purchase provide greater rights than this policy, those legal rights will apply.

11. Contact Us

For questions about returns, cancellations or refunds, contact us before sending a product back.

Email: info@whoopband.store
Return address: The authorized return address will be provided by email after your return request is approved.
Customer service hours: 9:00 a.m. to 9:00 p.m. Pacific Time (PT).